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Returns & Refunds
We take great care in crafting, packing, and delivering every order with the attention it deserves.
As each piece is handmade, we kindly ask you to inspect your order upon delivery. If your order arrives damaged during shipping, please contact us within 24 hours of receiving it so we can assist you promptly.
How to report a damaged item
- Take photos — clear photos of the damaged item(s) and the packaging.
- Share details — include your order number with your message.
- Contact us — email or WhatsApp us within 24 hours of delivery so we can assist you quickly.
- We'll make it right — once reviewed, we'll arrange a replacement or issue a refund where applicable.
Please note
Because every piece is individually handcrafted from natural clay, slight variations in colour, texture, shape, glaze, and finish are part of its unique character.
These natural differences are not considered defects and therefore are not eligible for return or exchange.
Returns & exchanges
We currently accept returns or exchanges only for items that arrive damaged or defective during delivery.
We cannot accept returns for:
- Change of mind
- Personal preference
- Natural handmade variations
- Minor differences in colour, texture, size, or glaze
These details are what make every handmade piece truly one of a kind.
Refund processing
Approved refunds will be processed using the original payment method within 7 to 14 business days, depending on your payment provider.
Need assistance?
If you have any questions about your order, our team is always happy to help. Please contact us through our customer support channels and we'll do our best to make things right.